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Warranty Information

Term and Conditions: Please Read The Below carefully.

Purchasing from Caxton Audio / Sound Reference Melbourne is an acceptance of the below policies.

 

Caxton Audio / Sound Reference Melbourne Warranty Information
Caxton Audio / Sound Reference products, supplied by Caxton Audio / Sound Reference, are covered by the following warranty on parts and labour from the date of purchase for the warranty period specified for your product and/ or a two years manufacturing warranty. Manufacturing warranty is in conjunction to your consumer guarantee as the manufacturing warranty is offered is in addition to other rights and remedies under Australian consumer law.

Warranty Conditions
Caxton Audio / Sound Reference undertakes, at their expense to repair or replace, at their choice, any defective parts in the product supplied herewith and/or rectify faults due to defective workmanship within the warranty period provided that:
The consumer presents proof of purchase (ie. a purchase receipt) indicating proof of purchase date and
supplier
The unit was purchased from an authorised dealer appointed by Caxton Audio / Sound Reference or ourselves.
The consumer returns goods (where reasonable) to the supplier (place of purchase) or to an authorised
repairer at the consumer’s expense in suitable packaging. [Details of authorised repairers are available from Caxton Audio / Sound Reference on request refer to contact details] There has been no attempt to repair / alter the unit by an unauthorised agent
. We are under no obligation to offer a remedy for "Change of Mind".
This warranty excludes
Products not used for personal, domestic or household purposes .
Fair wear and tear
Service costs arising from failure to correctly use or install the product in accordance with the manufacturer’s manual provided with the product
Service for damage caused by other devices connected to this product or by causes beyond the reasonable control of Caxton Audio / Sound Reference eg: lightning, water, fire.
Products whose serial numbers have been deleted, removed, altered or made illegible.
Claims Procedure

In order to claim warranty you must first contact us for approval. This approval must be obtained from us in writing prior to the return of any goods.

Shipping the goods back to us for return in this instance is the customers responsibility and any shipping fees we incurred sending the goods originally will also be recouped by us. Goods must be returned in undamaged complete original packing failure to do so may result in the return being cancelled or a higher restocking fee charged with few exceptions for example those granted by Australian law.

We take no responsibility for the goods once in transit from yourself to us. Should the goods fail to arrive or arrived damaged your return may be cancelled or an additional fee charged. This fee  amount is solely at our discretion and our ruling is final.

The customer must return (where reasonable) the product to the place of purchase or a repairer authorised by
Caxton Audio / Sound Reference (refer contact details below) .
The customer must provide proof of purchase, including item details, place and date of purchase
The customer must provide a detailed description of the fault (within reason)
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced, at our discretion, if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
This warranty offered is in addition to other rights and remedies under Australian consumer law consumers are entitled to.
Caxton Audio/ Sound Reference
18 Latrobe Tce, Paddington,
Brisbane, 4064
Phone: (07) 3368 3566
Email: sales@caxtonaudio.com.auor info@soundreference.com.au

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