Condition of Goods.

Not all products that are sold in a retail shop are brand new. Below are some other common descriptions of the conditions of goods for sale.

Brand New
Brand New products are current market products that have never been used. They come in a sealed box. Comes with full manufactures warranty.

Brand New - End of Life
Brand New – End of Life (or end of line or superseded model) products are previous market products where the product is no longer available for sale to retailers and the product has never been used. Usually comes with full manufactures warranty.

Open box
A unit that has had its carton opened for various reasons. Usually comes with full manufactures warranty.

Ex-Demo
Ex Demo or floor stock products are products that have been used for demonstration purposes either in retail stores or much more rarely for press events (like a hifi show) which have been put through a complete reset and testing process.

Ex-Demo products may have some observable cosmetic blemishes that will not affect performance. Likewise the packing may not be perfect. Usually comes with full manufactures warranty except for any of the noted cosmetic blemishes

Refurbished
Refurbished products are products that have been returned to the importer/ manufacturer / repair center and put through a complete repair and testing process.

Refurbished products may have some observable cosmetic blemishes that will not affect performance. Likewise the packing may not be perfect. Usually comes with full manufactures warranty except for any of the noted cosmetic blemishes

What is a Repack?

Sound Reference Melbourne occasionally sell repacked items. Much like refurbished products above the condition of goods are clearly noted in the item description. Consumer laws prevent manufacturers from selling factory refurbished as "new", so they offer the best possible deals to move on the product that has been repaired or re-boxed, saving you money.

If an item sold fails and is returned most major manufactures and distributors offer retail stores a guarantee to service these items. These items are returned to the manufacturer, inspected, repaired and repackaged like new with a disclaimer on the box stating the unit is factory refurbished. In some cases they reseal the box and put the refurbished tag on the equipment. 

Demonstration or floor stock units can also be considered refurbished as these units are also inspected, tested, repackaged and marked as such except usually in-store and not at the manufactures factory or service center. 

All factory refurbished equipment is inspected & serviced if necessary to meet original product specifications. All merchandise is under warranty by the original manufacturer unless otherwise specified.

Refurbished items have a much lower defect rate. From 10 units that come back for repair only 1 is usually a factory refurbished item, because refurbished units are individually tested (rather than batch tested). Most items come with a full factory warranty although this is depending on the manufacture.

But don't forget if it is sold as a new unit, the unit is covered by the manufactures warranty.