Our prices will be competitive with recognised competitors in each product category.
We will provide good value to our customers with a wide selection of quality merchandise, knowledgeable service and competitive prices.
We are not obligated to sell below cost or lead the market on price.
A recognised competitor is a retailer that:
• is located within a metro Australian area ie. Melbourne City.
• ranges exactly the same merchandise.
• meets the same service requirements as us including, but not restricted to, gift with purchases, delivery and payment options.
We will match a recognised competitor’s offer if the merchandise is identical, or the merchandise offer is identical, and is not below our cost price, we have the item in stock or is in stock at a local supplier, the competitor has the exact merchandise in stock, it is available for sale and the requested price can be verified.
The Competitive Pricing Policy does not apply to overseas sales, online only retailers, clearance and warehouse outlets, liquidation and closing down sales, ex-demonstration or refurbished products, auction website like ebay or amazon etc. Discounts and other promotional offers cannot be used in conjunction with a competitive pricing offer.
Sales, Discounts and Stock.
When offering a sales discount via all methods including such as online, in-store, email or SMS campaign or similiar methods the discount will only apply to currently stocked in store items or for stock we can currently order from a a local (Australian) supplier that they have currently in stock. These discounts will not necessarily apply to any new stock we would need to "order in" from non-Australian suppliers or from Australian suppliers that do not have current local stock and the decision to apply a discount to such non stocked items shall be decided upon at our discretion and case by case.