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Warranty Information

Term and Conditions: Please Read The Below carefully.

Purchasing from Caxton Audio / Sound Reference Melbourne is an acceptance of the below policies.


Caxton Audio / Sound Reference Melbourne Warranty Information
Caxton Audio / Sound Reference products, supplied by Caxton Audio / Sound Reference, are covered by the following warranty on parts and labour from the date of purchase for the warranty period specified for your product and/ or a two years manufacturing warranty. Manufacturing warranty is in conjunction to your consumer guarantee as the manufacturing warranty is offered is in addition to other rights and remedies under Australian consumer law.

The goods we offer for sale on our website are covered by the warranty given by the manufacturer of the goods. We do not provide any separate warranty in relation to the goods that You purchase, other than those required under the Australian Consumer Law.

Warranty Conditions
Caxton Audio / Sound Reference undertakes, at their expense to repair or replace, at their choice, any defective parts in the product supplied herewith and/or rectify faults due to defective workmanship within the warranty period provided that:
The consumer presents proof of purchase (ie. a purchase receipt) indicating proof of purchase date and

The unit was purchased from an authorised dealer appointed by Caxton Audio / Sound Reference or ourselves.
The consumer returns goods (where reasonable) to the supplier (place of purchase) or to an authorised
repairer at the consumer’s expense in suitable packaging. [Details of authorised repairers are available from Caxton Audio / Sound Reference on request refer to contact details] There has been no attempt to repair / alter the unit by an unauthorised agent
. We are under no obligation to offer a remedy for "Change of Mind".

This warranty excludes

  • Products not used for personal, domestic or household purposes .
  • Fair wear and tear
  • Service costs arising from failure to correctly use or install the product in accordance with the manufacturer’s manual provided with the product
  • Service for damage caused by other devices connected to this product or by causes beyond the reasonable control of Caxton Audio / Sound Reference eg: lightning, water, fire.
  • Products whose serial numbers have been deleted, removed, altered or made illegible.

Claims Procedure

In order to claim warranty you must first contact us for approval. You can contact us via the "Contact Us" form on this website. This approval must be obtained from us in writing prior to the return of any goods.

Shipping the goods back to us for return: in this instance it is the customers responsibility. Please keep any shipping cost receipts. If the goods are found to be faulty etc you may be entitled to recoup these shipping fees. In this instance we only offer standard basic shipping fees to be recouped. For example: Standard Australia Post service with signature on delivery. Extra shipping fees such as express, next day, air delivery or insurance etc are not able to be recouped. Do note if the goods are found not to be faulty any shipping fees we incur will be recouped by us.

Where reasonable goods must be returned in undamaged complete original packing and failure to do so may result in the return being cancelled or a higher restocking fee charged with few exceptions, for example, those granted by Australian law.

We take no responsibility for goods once in transit. we strongly suggest using a "signature on delivery" option when returning goods to us. Should the goods fail to arrive or arrived damaged your return may be cancelled or an additional fee charged.  This fee amount is solely at our discretion and our ruling is final.

The customer must return (where reasonable) the product to the place of purchase or a repairer authorised by Caxton Audio / Sound Reference (refer contact details below) .

The customer must provide proof of purchase, including item details, place and date of purchase.

The customer must where reasonably able to do so provide a detailed description of the fault.

You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced, at our discretion, if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Our goods come with guarantees that cannot be excluded under Australian Consumer Law. This warranty offered is in addition to other rights and remedies under Australian consumer law consumers are entitled to.

Caxton Audio/ Sound Reference
18 Latrobe Tce, Paddington,
Brisbane, 4064
Phone: (07) 3368 3566
Email: sales@caxtonaudio.com.au or info@soundreference.com.au

We try to be clear and open with our customers regarding information about our goods and services. On the matter of correspondence such as emails, order messages or other messages: it is the customers responsibility to keep aware of all correspondence such as emails and messages sent from us to them. Should a customer miss, not read or ignore any correspondence such as emails, order messages or other messages, either online, over the phone or via any means of communication that the customer has given us via an order or an inquiry of an order, such as their given email address for example, it shall be solely the customers responsibility.

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